Last Updated: 10 November, 2015

RoseITBD.com provides various web development, optimization, and digital services. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Services to you.

A. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:

• Contact Information: Name, email address, phone number, and postal address (for invoicing/contracting).

• Business Information: Company name and business details relevant to the service requested.

• Payment Information: Details required for payment processing (e.g., bank transfer details or limited credit card information processed securely by third-party payment gateways).

B. Service Data (Required for Delivery)

To perform services like Web Development, SEO, Bug Fixing, and License Activation, we require and handle specific technical credentials, which we treat with the highest level of security:

• Access Credentials: Website administration logins (e.g., WordPress admin), FTP/SFTP details, and cPanel/Hosting control panel access.

• Client Website Data: Content, images, databases, and configuration files contained within your website hosting environment.

Use of Data

RoseITBD uses the collected data for the following purposes:

• To provide and maintain the Service: Fulfilling the terms of the agreed-upon contract (e.g., designing, coding, fixing bugs, or activating licensed tools).

• To notify you about changes to our Service or policies.

• To provide customer support and respond to inquiries.

• To manage your account and process transactions.

• To improve our Service: Analyzing user interaction and feedback to enhance the quality of our offerings.

Data Retention

RoseITBD will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

• Project Credentials: We will retain necessary Service Data (e.g., website access credentials) only for the duration of the active contract or support period. Once the project or support agreement is formally concluded and paid in full, we will securely destroy or revoke any retained access credentials, and we strongly recommend that the Client changes all passwords provided to us.

Disclosure of Data

We may disclose your Personal Data and Service Data in the following situations:

• For Legal Compliance: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency in Bangladesh).

• For Service Delivery: To a third-party partner or supplier only when necessary to complete your specific project (e.g., sharing a hosting issue with your hosting provider). We ensure all partners are bound by confidentiality agreements.

• Pro Tool Activation: When activating Pro Themes/Plugins, limited information (usually the client’s domain name) may be shared with the plugin/theme developer to validate the license under our agency agreement.

Security of Data

The security of your data is paramount to us. We implement commercially acceptable and reasonable security measures, including physical, technical, and administrative safeguards, to protect your Personal Data and, especially, your sensitive Service Data (credentials) from unauthorized access, disclosure, alteration, or destruction.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following data protection rights:

• The right to access the Personal Data we hold about you.

• The right to request correction of inaccurate or incomplete Personal Data.

• The right to request erasure of your Personal Data when it is no longer necessary for the provision of the Services.

To exercise any of these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “10 November 2015 date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

RoseITBD.com

• Email Address : roseitbd23@gmail.com
• Phone Number : +88 01977 024868